Intercom Just Got Killed. Don’t Pay a Subscription Anymore
Other Videos📅 2025-11-23
Transcript
[00:00] If your platform has thousands and thousands of users, let me show you one way you can mitigate customer emails because I don't know about you, but I don't have time to answer all those emails. Therefore, what I'm about to show you right now used to cost money, but now you can just build it out in literally one prompt. Ready to see it? Let's jump it. Welcome, Becky. In this video, I'm going to show you something that literally put me in shock when it built it out in one prompt. And what I'm talking about, if I scroll all the way to the bottom, is my help center. What a help center allows you to do is that anytime you have anything of your platform such as frequently asked questions, how do I cancel my
[00:31] subscription billing? How do I get started? Hey bes and pricing like your credit system, whatever it may be, help center allows you to click, can I use thumb for free? Click get information. This is important especially for small teams as a lot of questions that you see reappearing are emails, you want to answer them and you want to answer them here. But on top of that, you want to answer them here so that if you still do get that email, like how do I create a new project, you can quite literally link it in the email. So, not only when you answer emails are you answering the email, but on top of that, you're linking the relevant article that shows
[01:02] you step- bystep how to do it. And one thing that you need to realize is that by implementing something like a help center like this, you're also mitigating the amount of emails you get entirely. For example, the user, you know, they come in, they log in, they're in their studio, and they're like, "Wait, I have a question. How do I upgrade in thumbo.com? Thumbo.com the most amazing platform ever. Thumbo.com for all your thumbnails. They can see get help here. They can click it and then look and they can even search. How do we do this? What you're witnessing right now used to cost money. There is a multi-million maybe billion. I have no clue. You know, B's and M's always get switched around in the software world. It's called
[01:33] intercom. And what intercom would do is it would provide this kind of article feature where it's nice and plug-and-play. How do I know this? Cuz my other software company here, BumpUps, we use intercom. And I plan on transitioning out of intercom cuz I'm not trying to pay that 40 bucks anymore. It might even be 50 now. I don't know. But the idea is that this is intercom and intercom does the exact same workflow I just showed you, but you have to pay for it. I don't want to pay. So, how do we not pay? Also, I know intercom is going to be absolutely sweating when this video goes out. Step one, find the help center you want to copy. For me, I'm going to copy the layout found on
[02:04] bumpups because I know bump-ups. All I need to do is simply screenshot. Stage one's done. This is the top layer of my help center. What is stage two? Click into the categories. FAQ screenshot. Step three. Click into an article. Can I use bumps for free? You can if you want to take this article. Screenshot. There might be elements that are within the article you like as well. Scroll down. Related articles. This looks nice. Screenshot. It's mine. What do we do now, Corbin? This doesn't just work with bumpups. Go to any help center that you
[02:35] like. So, you can go to OpenAI. Corbin. I absolutely love Apple's help center. Copy Apple's help center. I don't care. Just go to what you like and just screenshot. Once you do that, I'm going to delete. I'm in like a nice little or video branch. So, I can delete this because I've already done this. But what I'm going to do is I believe it's in pages. It is in public. Eg. The user hasn't logged in and it's help center. So, look at all this. Oh, so amazing. I'm going to delete it. It doesn't exist anymore. I'm probably going to get some errors here. So, if I delete Yeah, it's broken. So, let me fix it. Essentially, what's happening here is it's trying to import files that don't exist because I just deleted the files. So, let me fix
[03:05] it real quick. Also, y'all really don't over complicate prompts. I mean, look how viby this prompt was. I deleted my help center and then I just pasted like one of the errors and I knew exactly what to do. This stuff's a lot simpler than it used to be. Back in my day, I used to have to type this by hand. [laughter] That's real though. That's real. Like every single letter I had to type. You miss one semicolon, one bracket, your entire app crashes. It's easy now. Hey, so it looks good. What I'm going to do is this. You know, thumbnail homepage. I scroll down. I noticed the help center is not there anymore. I don't care. So, what I'm going to do is a new agent. And here we go. I have found a lot of love from 4.5
[03:36] when it comes to planning cuz we are going to do the ask plan method that we described in an earlier video. I didn't watch that video, Corbin. Uh, subscribe. Duh. So, what we're going to do is this. Drag all of those images that you just found or that we screenshotted from the help center you like. The next thing you want to do is if you really want to get crazy, you could quite literally identify the exact plug-and-play help center that's used. So, I think Zapier, I think Open AAI, I think they use intercom. I'm not 100% sure on that, but I know at least for us, we did use intercom and that was like 50 bucks a month. So, all I'm going to do is this. This is going to be my first prompt. In theory, I could just go in plan mode and
[04:07] have it plan right away, but I want to just make sure we're on the same page. So, I provided the images. I'm going to say I need to create a help center. I want it to look like the images I attached. Make it look like intercom. I'm just going to shoot them right on the blank. Have good structure for folders, for articles, layout, etc. First, understand my app. I want you to understand what my app actually does. So, let me actually do that. First, understand my app and what it does. And importantly, if there is an article you're not sure about, I don't want it to hallucinate. Just give me a nice little emoji. I'm going to hit enter here. Let's just first see if we're on the same page. If we're on the same page, then I'm going to move to plan mode. I made a post about this like two
[04:38] weeks ago on my X. So, make sure you follow me on X. This stuff's just legendary. I thought originally when I was going to approach building out my help center, I was like, this is going to take forever. Maybe I just pay the 50 bucks. This thing oneshot it. What are we talking about? We're in a new age. Here we go. It's even giving me the relevant structuring. Nice. It even knows to go to the public folder. I didn't even tell it to go to the public folder. This thing is too smart. And then look at that. Components. Help center header. Help center footer. Perfect. Absolutely beautiful. all the relevant structuring and I'm going to get this prepared for the next step here and I'm going to go to plan mode and say perfect make a plan ask me if any questions or ask me questions if any.
[05:09] I'm going to let this generation complete and then you'll see the next step. What I really like about Sonet 4.5 during the planning stage is that it does ask questions that are very relevant and it gives it in a format of ABC typically. So I don't have to type out anything. I just put A, B or C. Here we go. And this is up to your discretion. What do you like? Article content management. How should the article content be stored? hard-coded in Typescript file, J6 content, markdown files, leave structure to future. No, no, I like a a paste. Next question. Search functionality. What level of search should we implement? A simple client side. Just a visual placeholder
[05:41] full featured search with fuzzy matching sounds cool. I like it fuzzy. All right, next question. Routing structure. How should they be structured for routing? Uh, personally, help center instead of help. Let's do this one. I like this. This is already on dot right here. And you might be asking yourself, Corbin, why is it semicolon category ID, semicolon, article ID? article ID will probably just be the title of the underlying article, but we'll see what it does. Where should help center links appear? Footer only, main header, navigation, footer. I like putting them in my footer. Next thing you should know is that if there's any question here that you don't know what to say, simply talk to the model and be like, what
[06:12] would be the best thing to do? Which articles are you unsure about? This is actually a perfect example. What I would do in this, I don't want to talk to it. Like, stop talking to me, son. I would just simply say something like this. I'm not sure yet. Just do all you know and make the articles you know you can make. And then I'll just paste that exact question. Enter. Plan it. 4.5. Plan it. The next model you're about to see is going to be the builder. The builder of all builders. So, our plan is being created. If you want to read the plan, proceed. If at any moment in the plan you're like, I don't know what this is or I don't like this, then simply talk to it, change it, and keep going. Once
[06:42] the plan's ready, I've been liking to use composer one to build it. So, I'm going to hit build. And what you're about to witness right now was one of like the biggest Eureka moments of like, wo, this stuff got way more advanced very fast. If you asked me to code out an entire help center like that back in the day before these agents and before planning and before multi- aents and before all of this, if you want me just like Corbin, your task is to code out a help center. That would have tooken me like 3 weeks and it would have been extremely annoying cuz it would have been like line by line making sure it's all connected correctly maybe two 3
[07:12] weeks. The point is this is getting one shot right now. Look it right above me. It has seven to-dos. It's about to oneshot intercom, a multi-million if not billion dollar company. It is oneshotting a billion dollar company right now. And this isn't hype. I'm not even click baiting you right now. This is insane. There's so much as they call it AI slop in your feeds where you're just like, "Yeah, okay. This is not a joke. This is insane." Like, people are underplaying these AI models right now. How am I oneshotting a multi-billion dollar company? Maybe a million. Someone fact check me. While I let my agent oneshot intercom, I want to give out a
[07:44] formal apologies to the intercom team and the intercom company. This might have been information that you wanted to keep secret. I know for sure in the foreseeable future, 1 year, 2 years, 3 years, I know for sure you are never going to sponsor me. I have shot my foot with sponsorships with you. I'm sorry. Okay, you got to remember my mission. What's your mission, Corbin? Democratize developing. I'm coming for everyone. It's finished. We got an error. Who cares? We just cop you. I think that's my new saying, y'all. And you understand the reason I say who cares is because the way I want you to approach this is
[08:15] don't stress about it. Okay? You see an error like that, let the AI handle it. You're good. Don't worry, airs happen to everyone. I've been developing for 10 plus years. They happen to me. It's a very normal thing. Just like breathing is normal. Okay, reload. I didn't edit this. I didn't do anything. You were about to witness history. All right, let's come down to the bottom here. Help center. Click help center. Oh my gosh, just beautiful. Oh, Corbin, look at your footers up here. This looks disgusting. Okay, then just ask the prompt to change it. But look at this, y'all. Click. Oh my gosh, it has breadcrumbs. If you
[08:45] don't know what breadcrumbs are, that's when it you can navigate like this. This is what we call breadcrumbs. It has breadcrumbs. We can search hay bales. Oh my gosh, it has an actual search that works. Clear search. Hay bales and credits. Wait, it's platform specific. I don't have to write out anything. Billings and plans. Oh, wait. We made it so that when it made the studio or the help center that it gives me a huge emoji of like, hey, I don't want to hallucinate. Can you fill in this information? Don't worry, I got you type of article. That right there, I just saved you a subscription. So, make sure you leave a like. It's completely free. That just about does it, y'all.
[09:16] Obviously, when it comes to that, you are 90% the way there. You got to go through the articles, read them, you know, revamp them, maybe do some different UI elements, but what I just showed you right there, it's just super cool. I love it. I'm in love with that. I don't have to pay another subscription. That's a win in my book. So, without further ado, as you know, the style of videos, I'll see you in the next. The Corbin just one shot a multi-billion dollar company and in the middle of that video made an apologies video about that company. I'm sorry, intercom. I don't mean to be too disrespectful type of video. Back in my day, I used have to type this by